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Wells Fargo customers are reporting the disappearance of direct deposits in their accounts.
On X, the platform formerly known as Twitter, users complained about their disappearing funds. One bank customer said they saw the news about the problem right as they noticed their deposits weren’t in their account.
“Right before this popped up in the news I saw that my deposits weren’t in my account,” their post read. “I was trying to pay bills and none would go through. This is so unacceptable.”
The company responded in a statement to CNN that a “limited amount” of their customers are experiencing the disappearing deposits. They said most of them were “resolved” and that they would fix the problem soon.
“We sincerely apologize for any inconvenience,” the bank’s statement reads.
In recent years, Wells Fargo has faced multiple controversies, ranging from policies that resulted in the wrongful foreclosing of homes to the illegal repossession of vehicles.
In 2016, the company faced a massive scandal related to the opening of millions of fake bank accounts and credit cards for sales boosts by its employees.
“A limited number of customers were unable to see recent check deposit transactions on their accounts,” Wells Fargo said in a statement on Saturday. “All accounts have been resolved and are showing accurate balances and transactions. We sincerely apologize for any inconvenience.”
Customers began reporting the issue on social media as early as Thursday, and complaints continued into the weekend.
“Our technical teams are aware of this issue and are working to resolve it,” a Wells Fargo customer service representative told a customer on social media on Thursday.
A similar glitch that resulted in incorrect balances for some customers occurred in March.
The issue added to customer frustrations with the bank, which has faced controversy in the past over customer accounts.
In May, Wells Fargo agreed to pay $1 billion to settle a class-action lawsuit that claimed the bank had defrauded investors by misrepresenting the progress it had made in fixing problems in the aftermath of a major fraud case. The scandal included bankers’ opening millions of customer accounts without their knowledge to meet steep sales goals from 2002 to 2016.
On social media this week, customers reminded Wells Fargo of the implications of losing access to their money for even a day.
“It’s nice you are aware but how does that put food on my table,” one person wrote on social media on Thursday, responding to Wells Fargo. “Or keep me from a $50 late fee on my rent.”
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