Royal Mail unable to send letters and parcels overseas after ‘cyber incident’ ~ January 12, 2023


Royal Mail has told customers sending parcels abroad it is facing ‘severe service disruption’ due to a cyber incident.

A statement said it was temporarily unable to despatch export items including letters and parcels to overseas destinations.

Royal Mail said: ‘We have asked customers temporarily to stop submitting any export items into the network while we work hard to resolve the issue.

‘Some customers may experience delay or disruption to items already shipped for export.

‘Our import operations continue to perform a full service with some minor delays.

‘Our teams are working around the clock to resolve this disruption and we will update customers as soon as we have more information.

Royal Mail delivery vehicles and cages of mail at the Bristol Filton office. Picture date: Wednesday December 14, 2022. PA Photo. See PA story INDUSTRY Strike. Photo credit should read: Ben Birchall/PA Wire
Parcels and letters sent abroad may experience severe delays (Picture: PA)
It is due to a ‘cyber incident’ according to Royal Mail  (Picture: PA)
It is due to a ‘cyber incident’ according to Royal Mail (Picture: PA)

‘We immediately launched an investigation into the incident and we are working with external experts.

‘We have reported the incident to our regulators and the relevant security authorities.

‘We would like to sincerely apologise to impacted customers for any disruption this incident may be causing.’

The firm is temporarily advising customers to hold any export mail while it attempts to resolve the issue

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